• We have shipping restrictions for the following OLAPLEX products: Nº4D Clean Volume Detox Dry Shampoo, OLAPLEX º7 Shine Serum Oil Mist, Signature Hair & Body Fragrance Mist, and Shape Set Hairspray™.


• We do not ship to PO Boxes.
• We do not ship to any non-contiguous U.S. States, U.S. Territories, Military addresses, as we cannot ship via plane due to hazmat issues.
• Please also note this also does not qualify for express shipping.

This applies to the individual products, as well as samples and any sets with this product.

Standard Shipping

• Courier Service provided by Canada Post
• Free Shipping on any order over $50
• Delivered 1-4 Business Days
• No Restrictions

We ship to all 50 US states, APO/FPO/DPO addresses, and ship globally to most countries.

For professional orders, we ship only to select countries.

Any restrictions will be messaged during the checkout process if applicable.

Orders placed on the website will be processed within 1-4 business days, Monday through Friday.

Orders placed on a weekend or on a public holiday may experience additional processing delays.

If you need to change or cancel your order, please reach out to customer service. Changes or cancellations to an order can only be made within 1 hour of placing the order, and are not guaranteed. All processing times are estimates subject to change.

You can also track the shipping status of your order(s) by logging in to your account, selecting Order History and clicking Track Order. Click here to log in to your account.

*Business days are Monday through Friday and do not include public holidays.

Orders usually arrive within 1-3 business days. Please note orders placed over the weekend or on a public holiday can experience additional processing time.

Yes, we ship to most International countries from OLAPLEX.COM. Any restrictions will be messaged during the checkout process if applicable.Please use the drop down at the bottom of the website to shop the appropriate country based on your location:

• United States
• United Kingdom
• Canada
• Australia
• France
• Italy
• Spain

The quoted prices are inclusive of sales taxes when they are shipping to a jurisdiction that is aligned to the domain. For those shipments outside of locations that match the domain, the customer is responsible for the import duties.

FedEx

If you are not satisfied with your purchase from CA.OLAPLEX.COM, you may return it within 60 days from the date of purchase.

To start the return process for Canada based orders, visit the returns portal linked below. After following the steps in the portal, you will be emailed a link to a shipping label. If you do not have a printer, you may use the QR code in the email to bring your return to an eligible Canada Post location.

Returns Portal
https://ca.olaplex.com/apps/returns

Returns are usually processed within 10-14 business days, and you can expect your refund within 5-7 days after your return is accepted and processed.

Please note, a return fee of $6 CAD will be deducted from your refund for Canada returns.

If your purchase was made outside of CA.OLAPLEX.COM, please contact the retailer directly to arrange a return in accordance with their return policy. OLAPLEX cannot guarantee the authenticity of products purchased outside of our authorized distributors or retailers.

OLAPLEX reserves the right to terminate, modify, or change this policy at any time.

While OLAPLEX products are formulated without SLS/SLES, Phthalates, and Parabens, some OLAPLEX products do contain safe conditioning sulfates. Please reference individual product pages for more details on that product's ingredients.

The majority of OLAPLEX products are formulated without protein. Select items, including the Nº.4 Bond Maintenance™ Strengthening Shampoo and Nº.6 Bond Smoother®, utilize Hydrolyzed Vegetable Protein at a functional level to provide conditioning and protective benefits without depositing additional protein into the hair.

Yes, all OLAPLEX products are Vegan and Gluten-Free.

Many of OLAPLEX products feature our signature scent of grapefruit zest and sugared mint. However, the OLAPLEX Scalp Longevity Treatment is formulated without added fragrances.

Some OLAPLEX products use silicones to help with smoothing, frizz control, and adding shine. Some formulas may also include safe fatty alcohols to help condition and soften the hair.

Ingredient lists are subject to change due to many reasons such as regulatory updates or sourcing changes. However, the performance you love will stay the same. For the most current ingredient list, please consult the product packaging of the item you received.

Bond-building hair care goes beyond temporary moisture or smoothing. It works on a molecular level to repair broken disulfide bonds in the hair, which are damaged by chemical treatments, heat styling, and environmental factors. This restores the hair's core strength and structure from the inside out.

OLAPLEX is the original creator of the bond-building category. While other products may temporarily coat the hair to make it feel smooth, our patented technology is proven to molecularly relink broken bonds, providing genuine, long-lasting repair to the hair shaft.

Our secret is a single, active patented ingredient: Bis-Aminopropyl Diglycol Dimaleate. This ingredient actively seeks out broken bonds in the hair and links them back together, restoring compromised hair to its former glory.

While OLAPLEX products are formulated with your safety in mind, if pregnant or nursing, we recommend that you contact your healthcare professional to address any questions or concerns before use.

There are some OLAPLEX products formulated with dry or sensitive scalps in mind such as the Scalp Longevity Treatment and the Nº.4D Clean Volume Detox Dry Shampoo. However, if you are experiencing skin or scalp issues please contact your healthcare provider. Some scalp issues may require medical attention.

Yes! In fact, OLAPLEX was originally created specifically to protect, repair, and strengthen hair during and after chemical services like coloring and lightening. Our bond-building technology actively works to maintain the structural integrity of your hair during these processes so you can push your color further without compromising hair health.

Yes! In fact, OLAPLEX was originally created specifically to protect, repair, and strengthen hair during and after chemical services like coloring and lightening. Our bond-building technology actively works to maintain the structural integrity of your hair during these processes so you can push your color further without compromising hair health.

Yes! OLAPLEX Products are safe for extensions.

OLAPLEX products work on extensions that are 100% human hair. The bonds in human hair used for extensions can be damaged just like the hair on our heads, and OLAPLEX’s products are scientifically formulated to penetrate and repair hair from the inside out by rebuilding broken bonds at the molecular level. When treating extensions with any products, OLAPLEX or otherwise, we recommend testing the product on a few strands before using it on the full set of extensions. Companies can label extensions as being 100% human hair as long as they contain 80% human hair or more, which can prevent OLAPLEX from being fully effective.

For exact information, please check with the manufacturer's usage instructions for your particular extension glue/adhesive

If you have an allergy or sensitivity while using OLAPLEX products, please discontinue use and contact your healthcare provider for care.

Choosing the right OLAPLEX products for your hair depends on many things such as your hair type, texture and styling goals. We have formulated our lines to ensure that there is a targeted solution for every routine. For a personalized routine based on your needs, take the OLAPLEX Hair Quiz to find what may work best for you.

There are many different routines that you can build with OLAPLEX. Take the Hair Quiz for a personalized routine tailored to your hair type, texture, and goals. We also have helpful visuals on each product's detail page to help guide which OLAPLEX products to build a routine with.

Yes! You can use multiple OLAPLEX products together. The entire line is designed as a compatible system where products complement each other. You can build your customized routine based on your hair's specific needs using the OLAPLEX Hair Quiz.

How often you should use OLAPLEX depends on the specific product and your hair's unique needs. Maintenance essentials, like our shampoo and conditioner, are formulated to be used during every wash, while targeted treatments should be cycled into your hair regimen. Styling products can be used as frequently as needed. Please refer to the specific usage instructions or the product page for each item to learn more.

We recommend using LashBond and BrowBond within six months of opening. All other OLAPLEX products should be used within twelve months of opening.

You should store your OLAPLEX products in a cool, dry place away from direct sunlight. If storing in the shower, keep caps and pumps closed tightly to prevent water from getting inside the bottles.

Yes, a majority of OLAPLEX bottles are recyclable, though you should check local guidelines and separate certain parts before recycling.

Yes, OLAPLEX is a cruelty-free brand, with products and ingredients never tested on animals.

OLAPLEX products are formulated with safe, tested, and effective ingredients. However, we do not market the brand as "clean beauty" as the standard for clean beauty is not regulated and can change across brands and markets.

OLAPLEX utilizes third-party owned and operated factories in the United States and Europe to manufacture our products, all of which comply with cosmetic Good Manufacturing Practices (GMP).

Your OLAPLEX product may look different because we have updated our packaging design with squared label corners, a refreshed logo, and new 'Hair Type' callouts to make it easier for you to navigate our different product lines.

Rest assured, the high-performance, efficacious formulas you love deliver the same bond-building results you rely on.

To ensure you are purchasing genuine OLAPLEX Products, only purchase from authorized retailers or directly on Olaplex.com. We have recently refreshed our packaging to align with our new visual identity and make shopping our different lines easier. During this transition, you may receive either our classic design or the updated look. Rest assured that as long as you purchase from an authorized retailer, your product is authentic, regardless of the bottle design.