Frequently Asked Questions

Our mission is to ensure that every user of our products has healthier and stronger hair. OLAPLEX uses state of the art testing to determine product safety and efficacy. OLAPLEX also complies with good quality assurance practices; meets industry standards in formulation, manufacturing and testing; and utilizes contract manufacturers that comply with Good Manufacturing Practices (GMP)—a system for ensuring that products are consistently produced and controlled according to quality standards. OLAPLEX tests its products before they go on the shelf and re-tests products as necessary to ensure safety and effectiveness. If a user of OLAPLEX products is not satisfied with his or her purchase, we want to hear from them.

We take pride in developing products that are scientifically proven to improve hair health, not harm it. Our products are tested by independent third parties and none of that testing indicates that OLAPLEX products or their ingredients are capable of causing hair loss or hair breakage.

There are many external causes of hair loss, including diet, stress, health concerns, pregnancy and pharmaceutical use. Anyone experiencing consistent hair loss should consult a dermatologist to best understand their unique hair and skin needs.

No. OLAPLEX was founded to revolutionize science-backed solutions for healthy, stronger hair.

However, we understand that losing hair in any amount can be stressful, which is why we follow strict quality control processes and test our products before they go on the shelf and re-test products as necessary to ensure that they are safe to use.

We recommend that anyone who is experiencing consistent hair loss or hair breakage consult with a dermatologist to best understand their unique hair and skin needs.