OLAPLEX Pro Loyalty Program

The Olaplex Pro Loyalty Program is a loyalty program that allows professionals to earn rewards when making certain levels of purchases of products at www.pro.Olaplex.com (the “Site”) or at any local participating Olaplex partner retail location or online website (“Olaplex Distributor”). For a list of participating Olaplex Distributors, click here.

The Olaplex Pro Loyalty Program is available to individuals, businesses, and/or corporations offering professional salon services who have a valid physical United States mailing address (including its territories and possessions) and who provide and maintain a valid e-mail address. If you are an individual, you must also be at least 18 years or older to become a member. Employees of Olaplex and its affiliates, and such employees’ family members (e.g., immediate family members residing in the same household as the employee) are NOT eligible to participate in the Program.

There is no fee to join the Olaplex Pro Loyalty Program, however, you may only earn rewards based on purchases of qualifying Olaplex products.

There are three (3) options to join the Olaplex Pro Loyalty Program. (1) Visit the Site and follow the Program prompts to register for the Program; (2) By contacting Olaplex Customer Service via email to [email protected] and requesting to register for the Program; and (3) Visit any participating Olaplex Distributor and asking to register for the Program.

Once you become a Olaplex Pro Loyalty Program member start purchasing on the Site or at any participating Olaplex Distributor’s physical location or applicable website.

https://olaplex.com/pages/pro-loyalty-program-distributors

The Olaplex Pro Loyalty Program provides Program members with a tier-based rewards system, which is outlined below. The more qualified purchases you make; the more Olaplex rewards you are eligible to receive. Once you purchase a certain amount, you may be eligible for the rewards laid out below. Rewards may change from time to time.

You are able to earn rewards by making qualifying purchases of Olaplex products either on the Site or with any Olaplex Distributor. Rewards are calculated by Olaplex based on your total semi-annual spend during the following time periods: (1) January 1st – June 30th; and (2) July 1st – December 31st (“Calculation Period”). Qualifying purchases include all regular-priced Olaplex merchandise, and exclude sales tax, Olaplex Gift Cards and eGift Cards, state fees, shipping charges, delivery charges or other excluded charges specified by us from time-to-time. Purchases of Olaplex Gift Cards and Olaplex eGift Cards also do not count, but purchases made using Olaplex Gift Cards and Olaplex eGift Cards for a qualifying Olaplex purchase do count. Following the applicable Calculation Period, each Member’s account will reset to zero for the next Calculation Period.

No, but we reserve the right to suspend, modify, restrict, cancel or otherwise terminate the Program, any individual/entity’s membership in the Program, or the rewards at any time.

To find out what tier of Program rewards you are eligible to receive, please contact Olaplex Customer Service via email to [email protected]

To check your account status, please contact Olaplex Customer Service via email to [email protected]

Rewards will automatically be redeemed semi-annually by Olaplex, and your eligible rewards (if any) will be shipped to your valid US mailing address on or about four (4) to five (5) weeks after the applicable Calculation Period. Please note that these are the only two (2) time periods during the calendar year when rewards will be redeemed.

You can manage your email preferences for emails from Olaplex, Inc. by visiting the Site or by contacting Olaplex Customer Service via email to [email protected] Email communications from Olaplex tell you about exclusive opportunities, benefits, the latest collections from Olaplex and much more. If you opt-out of marketing communications, you will continue to receive administrative emails about your account such as expiration notices, account changes, account confirmations, etc.

You can update your information by contacting either Olaplex Customer Service via email to [email protected] or by accessing your personal information through the Site. Please note that you must contact Customer Service via email to [email protected], in order to change your Olaplex Pro Loyalty Program account information.

If you have any issues regarding your password or account, please contact Olaplex Customer Service via email to [email protected]

If you have questions related to your membership account during the relevant time period, please contact Olaplex Customer Service via email to [email protected]

Please refer to the Olaplex Privacy Policy .

By becoming a Program member, you agree that you have read, understood and agree to be bound by the Olaplex Pro Loyalty Program Terms and Conditions , the Olaplex Online Terms & Conditions , and the Olaplex Privacy Policy.

Please refer to the Olaplex Pro Loyalty Program: Terms and Conditions for the full list of Program terms.

We reserve the right, in our sole discretion, to exclude you from participation in the Program at any time or suspend or audit your account for any reason. Suspected illegal, fraudulent or otherwise unauthorized use of memberships or other activity inconsistent with our Olaplex Pro Loyalty Program: Terms and Conditions shall result in termination.

If your membership is terminated or expires prior to the end of a Calculation Period, you cease to be eligible for any reward(s) relating to purchases that accrued to your Program account during that Calculation Period, rewards in your account with automatically expire.

Olaplex reserves the right to suspend, modify, restrict, cancel or otherwise terminate the Program (or any aspect or feature thereof) and the rewards at any time even if such action affects rewards already earned.

If the Program is terminated, rewards accumulated in your account and all other Program benefits will automatically terminate.

You may terminate your membership by contacting Olaplex Customer Service via email to [email protected]